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Claiming VAT Relief

If you are chronically sick or disabled, you can claim VAT Relief on products shown displaying the VAT Relief symbol on the product page, if the goods are for your own personal or domestic use.

A person is ‘chronically sick or disabled’ if he/she is a person:
  • With a physical or mental impairment which has a long-term effect on their ability to carry out everyday activities.
  • With a condition which the medical profession treats as a chronic sickness (example: diabetes).
  • Who is terminally ill.

It does not include a frail, elderly person who is only temporarily disabled or incapacitated as with a broken limb.

If you are unsure, seek guidance from your GP or other Medical Professional.

For a product to be eligible for VAT relief, the original design intention has to be purely for use by a disabled person. Equipment or appliances designed for general use or designed for use by disabled and able-bodied people alike do not qualify.

If you are acting on behalf of a ‘chronically sick or disabled person’ your supply is treated as being made to that person.

By completing our online VAT Relief declaration, you are agreeing to the terms and conditions for claiming VAT Relief under Schedule 8, Group 12 VAT Act 1994

If you are a charity wishing to place an order, please email us for the relevant declarations for claiming VAT relief on your order.

If you have any questions, please email us via our CONTACT PAGE or call us on 0800 772 3771.

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